• magisterrex Retro Games


    I've been gaming since the days of Pong and still own a working Atari 2600. I tend to ramble on about retro games, whether they be board games, video games or PC games. Sometimes I digress. Decades after earning it, I'm finally putting the skills I learned while completing my history degree from the University of Victoria to good use. Or so I think. If you're into classic old school gaming, this blog is for you!

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How would you like to lose $770.10 on eBay?

Last year a good buyer who visited my eBay store regularly (and shall remain nameless here!) contacted me with a problem.  It seems that he decided to try his hand at selling off some of his unwanted electronics on eBay.  So he put up his  seldom-used $1200 theater projector up that was just taking up space.  He got $770.10 for it, which he decided wasn’t such a bad return and it was his own fault for buying something he didn’t use.  The buyer paid immediately, and it turned out that they bought this type of electronics quite a bit – and resold them.

Easy as reading a book!

Easy as reading a book!

In hindsight, that was RED FLAG #1 for this poor newbie seller.  The projector was delivered quickly to the New York-based buyer, and all should have been well.  Except the emails began.  “This item is scratched – it doesn’t look new.”  Which seemed odd considering that the projector was new, working, and complete in its box.

That was RED FLAG #2.  As anyone who’s ever been defrauded could predict, the buyer then filed a PayPal complaint claiming the item was Significantly Not As Described (SNAD).  The poor seller explained what he had, linked the pictures showing a clean, new projector, and mentioned that the buyer was also a seller of these items, and had purchased more than one of them for resale.  A reasonable person might conclude that this buyer was full of something other than honesty, and was making a play for his money and a new unit to sell to someone else.

But we all know that sometimes the world isn’t reasonable.  In the end, PayPal gave the buyer back his money, and the seller never received his projector back, either.  Yes, that’s right, he lost both the $770.10 AND the $1200 projector.

No merchandise - and no money!

No merchandise - and no money!

So why bring up this story a year later?

I read with alarm a blog post that was pointed out by eBay’s own blogger and voice on twitter, Richard Brewer-Hay.  Now I like what and how Richard writes.  I really do.  I think normally he provides a fairly well-balanced perspective on all things eBay, which is a very difficult thing to do when you are part of the corporation you are blogging about – but he does it with style.  So this has nothing to do with his opinion on his blog or twitter account.

But he linked us to another blog, which gushed about how eBay gave the author his money back on a transaction wherein he felt that the CD set he bought was SNAD.  He didn’t have to give the goods back.  He didn’t have to provide proof.  He just had to express his disappointment with the transaction, and eBay pulled the rug out from under the seller.

This frightens me more than any other potential eBay selling pitfall. Now I’m not saying that the buyer’s story was right or wrong; he may very well have been wronged by his eBay seller.  But to give him his money, and the product, based on him filing a complaint form is ludicrous.  Who ended up with the dirty end of the stick on that transaction?  You can be rest assured that it wasn’t eBay.

So what does this have to do with my poor buyer who was screwed out of $770.10?  Everything.  Anyone selling on eBay today better realize just what can happen.  If they sell higher ticket items, they better have some sort of insurance for this situation.  Because it’s going to happen again.  Scammers like the one who bilked my poor buyer out of his projector are going to strike again, and policies like the one that rewarded the CD Set and the money will only encourage them.  Look for the red flags – and be cautious!

If it's waving and it's red, be cautious!

If it's waving and it's red, be cautious!

Incidentally, if any eBay or PayPal employee reads this blog entry and wants to do the right thing by returning the $770.10 to my buyer, email me and I’ll give you the transaction details.  He won’t ever buy on eBay again, never mind sell.  And you know that he’s spread this information out far and wide among all his peers and contacts.  What a great story it would be if eBay made him whole again, even after all this time had passed.

Make it so, Captain Donahoe.

Hey, buddy, could you spare $700?

Hey, buddy, could you spare $770.10?

For another view of the process:  Confirmed: New eBay Resolution Process Tilts Hard Towards Buyers

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9 Responses

  1. […] written a few blog entries about some of the past injustices that PayPal has perpetrated upon people who deserved better. I’ve always seen them as a […]

  2. Thank you for sharing my experience Magisterrex! I very much appreciate it! Take care.

  3. […] Recycled Thoughts from a Retro Gamer wrote: This frightens me more than any other potential eBay selling […]

  4. Send the details to me. (Ask the buyer to email me as well) griff@ebay.com

    Griff

  5. I am sorry to hear this happemed to your buyer. The scammers absolutely always find a way to scam don’t they? My mom bought a designer handbag on ebay that ended up a fake.She didn’t know she could fight it on paypal, and ended up letting it go.. so that seller went on to scam other buyers, and my mom also left the site and won’t go back.

    • The trouble with the whole situation is that eBay needs to see there are 2 parties that could be either the scammer or the scammed: the buyer AND the seller. Right now it’s clearly the buyer who is defended, and the seller is left to swing in the wind.

  6. […] I recently interviewed about retro gaming on the VintageMeld, in his brand spankin’ new post How would you like to lose $770.10 on eBay? Check it out! Share and […]

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